Privacy Policy

Privacy Policy for Driver App

built the following services as free applications for use by Sargeant Transport staff and internal users only:

  • Sargeant Transport Mobilty

These SERVICES are provided by Sargeant Transport and are intended for use as is.

This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Services.

If you choose to use our Services, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Services. We will not use or share your information with anyone except as described in this Privacy Policy.

Information Collection and Use

For a better experience, while using our Services, we may require you to provide us with certain personally identifiable information, including but not limited to

  • First and Last name
  • Address
  • Email Address
  • GPS location
  • Time zone
  • Photo uploads (taken on the spot using the camera, not accessed from the photo library)

The information that we request will be retained by us and used as described in this privacy policy.

Location Data

We want to inform you that during use of our Sargeant Transport Mobilty App, we collect precise or approximate location data from your mobile device if you have enabled us to do so. This data is collected when the Sargeant Transport Mobilty App is running in the foreground (app open and on-screen) or background (app open but not on-screen) of their mobile device. Sargeant Transport collects this data from the time a user logs into the app AND begins a trip or has an active trip in their Trips screen, until such time as a user ends that trip OR logs out of the app. We use this data to comply with Australian transportation safety requirements, improve efficiency of our transportation fleets and track vehicles for delivery compliance.

User Profile

We want to inform you that during use of our services, we collect data when users create or update their accounts. This may include their first name, last name, email, phone number, login name, user settings and password. We use this data for the purposes of providing a secure login platform as well as to secure our services from use by unwanted parties.

Log Data

We want to inform you that whenever you use our Service, in a case of an error in the app we collect data and information (through third party products) on your phone called Log Data. This Log Data may include information such as your device Internet Protocol (“IP”) address, device name, operating system version, the configuration of the app when utilizing our Service, the time and date of your use of the Service, and other statistics.


Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device’s internal memory.

This Service does not use these “cookies” explicitly. However, the app may use third party code and libraries that use “cookies” to collect information and improve their services. You have the option to either accept or refuse these cookies and know when a cookie is being sent to your device. If you choose to refuse our cookies, you may not be able to use some portions of this Service.

Our App will access the following:

  • Device location: This is used to send GPS feeds to the server for Tracking and visibility purposes
  • Camera: Used to take photos at proof of delivery stage. Note: app does not allow for users to access and select photos from the device’s photo library. Only the photo taken via the app is sent to the server.

Our App does not collect or access:

  • Financial and payment information
  • Authentication information
  • Phonebook
  • Contacts
  • SMS and call related data
  • Inventory of other apps on the device
  • Web usage or history
  • Microphone

Service Providers

We may employ third-party companies and individuals due to the following reasons:

  • To facilitate our Service;
  • To provide the Service on our behalf;
  • To perform Service-related services; or
  • To assist us in analyzing how our Service is used.

We want to inform users of our Services that these third parties have access to the Personal Information identified above. The reason is to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.


All data is sent securely using the latest security standards over HTTPS and stored securely on a cloud server hosting the main Web application for sole use by Sargeant Transport and Sargeant Transport Carriers and clients as per permissions granted to them by Sargeant Transport Administrators. Server is located in a secure Azure datacentre.


We value your trust in providing us your Personal Information, thus we are striving to use commercially acceptable means of protecting it. But remember that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security.

Links to Other Sites

This Service may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us. Therefore, we strongly advise you to review the Privacy Policy of these websites. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Children’s Privacy

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13 years of age. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to do necessary actions.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Thus, you are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page.

This policy is effective as of 16/01/2024

Contact Us

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at 03 5336 1700